Privacy Policy

Last updated:

Introduction

Outstandingsafe respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard information when you use our 3D modeling course services.

Information We Collect

When you enroll in our courses or contact us, we may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, and any messages you send.
Course Information: Course progress, enrollment details, completion status, and interactions with our platform.
Technical Information: IP address, browser type, device information, operating system, and usage patterns collected through cookies and similar technologies.
Location Information: When you use our contact page with Google Maps, we may collect location data to provide map services.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our 3D modeling courses and services
To communicate with you about your enrollment, course updates, and materials
To respond to your inquiries and provide customer support
To analyze website usage and improve user experience through analytics tools
To measure the effectiveness of our advertising campaigns
To comply with legal obligations and protect our rights

Legal Basis for Data Processing

We process your personal data based on the following legal grounds under GDPR and applicable data protection laws:

Consent: When you provide explicit consent for specific processing activities, such as marketing communications or analytics cookies.
Contract Performance: To fulfill our contractual obligations when you enroll in our courses.
Legitimate Interests: To improve our services, ensure website security, and conduct analytics for business purposes.
Legal Obligations: To comply with applicable laws and regulations.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel. We use encryption, secure servers, and regular security assessments to safeguard your information.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with the following categories of third parties:

Service Providers: Companies that assist us in operating our courses, such as hosting providers, payment processors, and email service providers.
Google Services: We use Google Analytics, Google Ads Conversion Tracking, and Google Maps API. These services may collect and process data as described in their respective privacy policies.
Legal Authorities: When required by law or to protect our rights and the rights of others.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to analyze how visitors use our website. Google Analytics uses cookies and similar technologies to collect information about your use of our site, including pages visited, time spent on pages, and the path you take through our website.

This information is transmitted to and stored by Google on servers in the United States. Google may use this data to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. For more information about Google Analytics, please visit Google Analytics Terms of Service and Google's Privacy Policy.

Google Ads Conversion Tracking

We use Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns. This service uses cookies and similar technologies to track when users complete certain actions on our website after clicking on our Google Ads.

Google Ads Conversion Tracking collects information such as which ads led you to our website, which pages you visited, and whether you completed a conversion action (such as enrolling in a course or contacting us). This information helps us understand which advertisements are most effective.

Data collected through Google Ads Conversion Tracking is processed by Google according to their Privacy Policy, available at https://policies.google.com/privacy. You can opt out of personalized advertising by visiting Google Ads Settings.

Google Maps API

We use Google Maps API on our contact page to display interactive maps showing our location. When you use this feature, Google may collect information about your location and usage of the map service.

Google Maps API is provided by Google LLC and is subject to Google's Privacy Policy, available at https://policies.google.com/privacy, and Google Maps Terms of Service, available at https://www.google.com/intl/en_us/help/terms_maps.html.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States where Google's servers are located. These countries may have data protection laws that differ from those in your country.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information. For transfers to Google, we rely on Google's compliance with applicable data protection frameworks, including the EU-US Data Privacy Framework and Standard Contractual Clauses where applicable.

By using our services, you consent to the transfer of your information to these countries. If you do not wish for your data to be transferred internationally, please do not use our services or contact us to discuss alternative arrangements.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our data retention periods are as follows:

Course Enrollment Data: Retained for the duration of your enrollment plus 7 years for legal and accounting purposes.
Contact Information: Retained for 3 years after your last interaction with us, unless you request deletion earlier.
Analytics Data: Retained according to Google Analytics retention settings, typically 26 months.
Marketing Data: Retained until you withdraw consent or opt out, plus a reasonable period to process your request.

After the retention period expires, we will securely delete or anonymize your personal information unless we are legally required to retain it longer.

Children's Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

For users between the ages of 13 and 18, we recommend that parents or guardians review and supervise their children's use of our services and help them understand our privacy practices.

Your Rights

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal information:

Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete information.
Right to Erasure: You can request deletion of your personal information in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your information.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
Right to Object: You can object to processing of your data for certain purposes, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the information provided on our contact page. We will respond to your request within one month, though this may be extended in complex cases. You also have the right to lodge a complaint with your local data protection authority.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your information. Material changes will be communicated through our website or by email if you are enrolled in our courses.

Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about our data practices, please contact us at info@outstandingsafe.world or visit our contact page.